Data deletion

This page explains how to ask Amiqa to delete your personal data. Amiqa Tech AB, org. nr 559492-5744, is the company behind Amiqa. For how we handle personal data in general, see our Privacy Policy at amiqa.io/privacy-policy.

1. Who this page is for

• Guests who chatted with a hotel's AI assistant: on the hotel's booking site or on WhatsApp.
• Hotel users of Amiqa, who have an Amiqa account.

2. Guests: how to ask for deletion

For what you write to a hotel's assistant, the hotel decides how your data is used. The hotel is the controller and Amiqa is its processor.

You can ask the hotel directly. Or you can email support@amiqa.io and tell us:

• the name of the hotel,
• the channel you used (booking site or WhatsApp),
• the approximate date of the chat, and
• the WhatsApp number or email address you used.

We may ask you to confirm that the number or email address is yours, so that we do not delete or share the data of someone else.

Because the hotel is the controller, we pass your request to the hotel, and we delete the data once the hotel confirms. If the hotel does not answer within 30 days, write to us again and we will follow up. We delete it from our active systems without undue delay, and within 30 days. Copies in backups are overwritten on the normal backup cycle, within 30 days after that, and are not restored in the meantime except to recover from an incident.

3. Deleting a chat in WhatsApp

Deleting a chat in WhatsApp only removes it from your own device. It does not delete the hotel's copy, or ours. To have that copy deleted, use the steps in section 2.

4. Data that is deleted automatically

Much of the data is deleted automatically, even if you do nothing. Messages are deleted 90 days after they were sent, and sooner in some cases. The periods are listed in section 3 of the Privacy Policy.

5. Hotel users of Amiqa

To delete your Amiqa account and its data, email support@amiqa.io from the email address of the account. We keep account data as set out in the table in section 2 of the Privacy Policy. Some records, such as invoices, we must keep for the period the law requires.